Support
Get help
Check the help in the app first. If you still need us, send an email.
In an emergency
Panya is not an emergency service
Nobody at Panya watches your trip. If someone is in danger, contact them and the local emergency services directly. Do not wait for a reply from Panya.
Before you write
Start in the app
- 01
Open Settings, then Help
Search the help for routes, downloads, your garage, sharing and your account.
- 02
Find the app version
Open Settings, then About. Put the version and build in your email.
- 03
Tell us what happened
Give the screen, the route name, your phone and what you did. Copy the exact error text.
Report a problem
Pick the right channel
Panya shows hazard reports from other drivers. Panya does not watch your trip, send recovery or call emergency services for you.
A hazard on a route
Use the hazard report in the app, signed in. Other drivers see it on the route at once. Staff remove reports that are wrong or abusive.
An app problem
In the app, open Settings, then Report a problem. The report carries your build and phone model. Or post it on the public Bugs board, where others can vote.
A feature idea
Post it on the public feature board, or vote for an idea that is already there. The most-voted ideas go on the roadmap.
A security problem
Email support@panyaroutes.com with the subject “Security report”. Never post a security problem on a public board.
Keep secrets out of email
Do not send a password, sign-in code, card number, live-share link or private track. We never need them.
Delete your account in the app
Open Profile, then Settings, go to Account actions, then choose Delete account. Type DELETE and enter the six-digit code we email you.
Cannot sign in or get the code?
Email support from the address on the account. Say which step fails. An email does not delete the account automatically. Never put the six-digit code in the email.